Road traffic accidents and all sorts of car breakdowns happen regularly. Your car is probably insured and you will need to make a damage assessment for further repairs. All this takes a lot of time, as a technical support specialist must see your car and understand what exactly needs to be repaired. But we live in a time of digital transformation and all the red tape associated with the inspection of a car can be avoided thanks to the Visual Assistance solution from FroXx-Industries. Next, we will look at how this solution works in practice in the field of car insurance.
Simplified Communication Between the Insurance Company and a Workshop and Customer
Let’s consider the use case of assessing damage to a car. How can Visual Assistance make the process easier and quicker?
First, the agent of the insurance company makes an initial assessment of the damage to the insured car. Then you need to take photos and fill out documents for car repairs.
Next, the customer goes to a car repair shop and hands over the car to a technician for repair. The technician, in turn, checks the documents and assesses the damage. Any broken parts that are not yet listed in the documents are added.
The technician calls the insurance agent or sends an email informing them of other damaged parts. Using Visual Assistance, the agent sends a link to the technician to set up a video streaming session. The technician shows the agent the additional damaged parts. Note that the insurance agent can pause the video, remotely take photos and comment on photos. After the video call ends, the agent updates the documents with new photos and a list of parts to be replaced or repaired, and sends the file to the car repair service.
Renewal of a car insurance policy is another use case ideally suited for Visual Assistance. A customer needs to renew their car insurance policy because their current policy will expire in a few days. After contacting the insurance company and receiving a preliminary offer, the customer sends the contract to the agent of the insurance company. The insurance agent needs additional information to complete the policy:
● Vehicle Identification Number (VIN).
● Current odometer reading.
● Photos of the car.
Using Visual Assistance, the agent contacts the customer, sends a link, and an interactive video streaming session is established. The agent guides the customer around the car, stops the video if necessary, and takes photos. After the Visual Assistance video call ends, the agent issues a new car insurance policy and sends it to the customer.
Visual Assistance Key Features
And now we will look at the key features of Visual Assistance from FroXx-Industries.
● Web-based: no app download or installation needed.
● One-click session request.
● Invitation link by email / SMS / WhatsApp.
● Video streaming and photo mode with screen sharing.
● Real-time information sharing.
● File sharing.
● Self-ticketing system (with history of customer tickets).
● Drawing features: pointer, free-hand drawings, arrows, circles, rectangles, text to markers.
● 256-bit AES end-to-end Encryption.
● Video stream freeze mode.
● Chat sessions.
● HD VoIP.
● Web API.
Summary
A solution such as Visual Assistance is designed to simplify the process of assessing damage to a car and its subsequent repair work for insurance companies. With Visual Assistance from FroXx-Industries, insurance agents can communicate directly with workshop workers and assess damage and repairs in real time. Also, this solution will allow you to mark broken or non-working parts and other types of malfunctions using annotations (text, graphics). In other words, Visual Assistance is a solution that greatly simplifies the work of both insurance agents and auto repair workers.