In this video, we will show you how to start working with FroXx Visual Assistance #froxxindustries #visualassistance

#visualassistance

#visualassistance

There are 4 main steps in the workflow of Visual Assistance: CONNECT-SEE-GUIDE-RESOLVE #visualassistance #remoteassistance

What is Visual Assistance? The customer's screen is mirrored on the attendant's or technician's computer and the technician assists the client in identifying the problem and fixing it through visual assistance. #visualassistance #remote assistance

Benefits of Remote Visual Assistance: 1) Record interactions. Interactions are all recorded and can be accessed through the company's area. The recordings can be used for eventual audits and training. 2) It has drawing and markup tools. The technician can stop the video and make appointments, so it is easier for the customer to understand the instructions given by the attendant. 4) Photo and video capture tools. It is possible to take photos and record videos of what the customer is showing in the service. 5) Remote zoom button to highlight important elements of the customer's reality. 6) In addition, the platform organizes records into management reports. This information can be used to evaluate the performance of the support team. #visualassistance #remoteassistance #froxx

The Advancements series is an information-based educational show on CNBC and Bloomberg targeting recent advances across a number of industries and economies. The topic of the episode was innovations in Augmented Reality (AR) and Mixed Reality (MR). With a look at FroXx Industries (FroXx), viewers will learn about its vision to unite people, machines, technology, and processes in ‘Industry 4.0.’ Spectators will see how FroXx uses technology to facilitate an integrative interaction of people within an organization. #technology #mixedreality #augmentedreality #smartglasses #hololens #hololens2 #remoteassistance #digitaltransformation

Guides, including equipment properties, logical schemas and definition of steps, are stored in Microsoft Dynamic 365 Guides customer environment​ The step-by-step instructions of the guided process will simplify equipment installation​ The solution provides a secured cloud environment and access to data analytics and reports​ FroXx provides the expertise for authoring the guides and performs the solution integration This video shows:​ The step-by-step instructions and their visual links to the equipment components​ How intuitive and easy it is to follow and execute the steps​ The HoloLens 2 capability to record videos or take pictures of the work being executed

FroXx is developing an AR / MR software prototype for remote, step-by-step guided installation:​ Field Technician on site establishes session with the Support Engineer who is remote​ Support Engineer provides guided instruction for the execution of the tasks based on content provided by the Field Technician​ Actions are performed using visual guidance functionalities (drawing, text displayed) available in the application​ Field Technician progresses with the execution of tasks as guidance is provided​ Status of executed tasks is submitted via the application to operational incident management​ Session is disconnected with each party logging their progress updates in their ticketing system.​