How does it work?
1. The Customer Support specialist sends a message with an access link for a video call to the customer or field technician.
2. The customer or field technician starts the video call on their mobile device with just one click. They don’t need to download an app.
3. The Customer Support specialist sees what the customer or field technician sees through the camera of their mobile device.
4. The Customer Support specialist guides the customer or field technician through the relevant procedures step-by-step by providing real-time verbal instructions and visual guidance (e.g. notes, drawings) on their mobile device’s screen.
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