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Visual Assistance

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A web-based solution enabling real-time visual interaction on customers’ smart devices resulting in enhanced efficiency of remote assistance, and faster problem diagnosis and resolution.

How does it work?

Key features

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  • Delivered as a Software as a Service (SaaS) from a secure ISO-27001 certified cloud platform

  • Web-based solution, app installation not required

  • Runs on Windows, macOS, Android and iOS devices 

  • One-click visual assistance session request

  • Built-in ticketing system with contacts, call scheduler and session history

  • Video stream and photo mode with screen sharing, screen freeze, and session recording

  • Real-time information sharing (e.g. documents, pictures)

  • Graphical annotations: pointer, free-hand drawings, arrows, circles, rectangles, text boxes

  • End-to-end encryption (AES-256)

  • Web APIs for integration with other systems

  • Option to customize Visual Assistance for a customer’s own branding

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NO APP DOWNLOAD

SaaS SOLUTION

COST-EFFECTIVE

BRANDED CONTENT

IMPROVED CUSTOMER EXPERIENCE

Start your free Visual Assistance trial today

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