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Visual Assistance
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A web-based solution enabling real-time visual interaction on customers’ smart devices resulting in enhanced efficiency of remote assistance, and faster problem diagnosis and resolution.
How does it work?
Key features
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Delivered as a Software as a Service (SaaS) from a secure ISO-27001 certified cloud platform
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Web-based solution, app installation not required
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Runs on Windows, macOS, Android and iOS devices
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One-click visual assistance session request
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Built-in ticketing system with contacts, call scheduler and session history
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Video stream and photo mode with screen sharing, screen freeze, and session recording
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Real-time information sharing (e.g. documents, pictures)
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Graphical annotations: pointer, free-hand drawings, arrows, circles, rectangles, text boxes
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End-to-end encryption (AES-256)
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Web APIs for integration with other systems
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Option to customize Visual Assistance for a customer’s own branding
NO APP DOWNLOAD
SaaS SOLUTION
COST-EFFECTIVE
BRANDED CONTENT
IMPROVED CUSTOMER EXPERIENCE